Shipping
We offer free shipping to any address in the UK (excluding Northern Ireland & Channel Islands—please call if needed) on all orders exceeding £100.
Our goal is to dispatch all caviar orders within three full working days. Subsequently, orders will be delivered the following day by APC Overnight Pre 1pm, ensuring the freshness of your purchase in a specially designed box with an ice pack.
Orders below £60 will incur a £8.95 delivery charge, while orders below £100 will be subject to a £4.95 delivery charge. Thank you for choosing London Caviar—we look forward to delivering an exceptional experience.
Damages and Issues
Upon receiving your order, please thoroughly inspect the items. In the event that you discover any defects, damages, or if there is an error with your shipment, kindly contact us immediately. Your prompt communication allows us to assess the issue and take the necessary steps to make it right.
Exceptions/Non-Returnable Items
Certain items fall under the category of non-returnable, particularly perishable goods. If you have any questions or concerns regarding the return eligibility of your specific item, please reach out to us for clarification. We value your satisfaction and are here to assist.
For any return-related inquiries, please contact us at customerservice@londoncaviarcompany.com